⌘Role Overview
Timeleft is on a mission to fight loneliness by bringing strangers together through shared experiences. Keeping that experience secure and respectful — online and in person — is what makes the magic possible.
As a Trust & Safety Representative, you'll be the first line of defence for our community. You'll review flagged content across in-app messages, user profiles, and safety reports, and take the right action to keep Timeleft a place people trust.
This is a remote freelance position, working Saturday to Wednesday from 06:00 to 15:00 IST (including a one-hour break). It suits someone with sound judgement under pressure, the emotional resilience to handle sensitive content, and a real sense of ownership over keeping our community safe.
⌘Key Responsibilities
Review flagged in-app messages, user profiles, photos and safety reports against our Community Guidelines
Take clear enforcement actions: remove content, issue warnings, suspend or ban accounts
Handle user appeals fairly and document the reasoning behind every decision
Escalate complex,



high-risk or novel cases to the Global Trust & Safety Manager
Log moderation actions accurately so our reporting and audit trail stay clean
Flag recurring patterns, policy gaps, and classifier misses back to Trust & Safety and Engineering
Take part in weekly calibration sessions to keep decisions consistent across the team
⌘Skills & Competencies
Sound judgement and consistency, even when reviewing hundreds of cases a day
Emotional resilience — you'll be exposed to sensitive content daily as part of the role
Clear, calm written communication, especially when explaining decisions to users
Attention to detail and discretion with sensitive user data
Comfortable working independently in a remote, fast-paced environment
Experience with moderation or ticketing tools (Zendesk, Intercom, or similar) is a plus
Additional languages — French, Spanish, Portuguese or German — are a plus
⌘Required experience
Previous experience in c

📌 Trust & Safety Representative (India)
🏢 Timeleft
📍 India