Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of recent positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.
Essential Duties And Responsibilities
Includes the following essential duties and responsibilities (other duties may also be assigned):
Work closely with engineering teams, sales, RMA department, production, and various internal/external organizations in supporting the customers
Introduce service programs to the customers and periodically (or on demand) follow up with the customers for operations review, etc.
Solve issues/challenges escalated by help desk and field engineers and if the issue requires further escalations work with various engineering teams and drive to the resolution
Monitor the assigned accounts to make sure that service cases do not fall into gaps and are followed up timely. This position will manage primarily 1 very large customer, so significant experience is required
Gather and compile technical support documentations for training help desk and field engineers
Manage various escalations from the customers and direct them appropriately
Visit customers to understand customer’s requirements and present service solutions (often accompanied by sales)
Plan and coordinate onsite integration activities
Ability to lift up to 40 lbs. and ability to utilize a “buddy system” for products weighing more than 50 lbs.
Travel is required (up to 25%)
Qualifications
Bachelor's degree in engine
📌 Technical Account Manager (Chennai)
🏢 Super Micro Computer Spain
📍 Chennai
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