Key Skills: Service Delivery Management, Service Delivery, IT service Delivery, Azure Devops, DevOps, ServiceNow, itsm, Cloud (AWS / Azure / GCP)
Roles and Responsibilities:
Lead service delivery management, including service performance meetings, KPI tracking, and stakeholder engagement.
Manage escalations and support resolution of major incidents and delivery issues.
Drive improvement plan creation and follow-through to achieve operational results and customer satisfaction targets.
Ensure timely communication on key changes, change requests, and improvements across process, operations, projects, and reporting.
Partner with Product Owners and cross-functional teams to ensure service catalogues are defined, accurate, maintained, and SLA targets are met.
Skills Required:
12 - 20 years of relevant experience in service delivery / service management
DevOps and Azure Devops
Service delivery management and IT service delivery management
Azure DevOps for operational delivery and service management workflows
Service catalogue and SLA governance within an IT service delivery environment
Valuable to Have:
ServiceNow
ITSM
Cloud (AWS / Azure / GCP)
Education: B.E., B.Tech, B.Tech M.Tech (Dual)

📌 Service Manager GBS ITS_102066 (Bengaluru)
🏢 MyCareernet
📍 Bengaluru