Job Description

Job Description

This role will be within the Aftermarket Sales Team and based out of Gurgaon and responsible for driving Aftermarket sales (order intake and revenue) growth across the assigned region of India across the Aviation, Urban Security and Critical Infrastructure domains. The role encompasses customer interactions and backend processing responsibilities. The candidate will be responsible for driving aftermarket service sales solutions (AMC’s, Spares/Consumbales, Training, Digital,Upgrades Etc.) while managing customer relationships and backend commercial operations. The role involves end-to-end sales cycle management, SAP based order processing, contract administration, data analysis, and KPI reporting. The incumbent will work closely with customers and internal stakeholders to ensure timely execution of commercial activities, maximize service revenue, and deliver an exceptional customer experience.

Duties & Responsibilities

Sales & Customer Management

Manage customer interactions across assigned territories through customer visits, telephone, email,



and virtual meetings.
Drive the complete aftermarket sales cycle, including Annual Maintenance Contracts (AMC), spare parts, consumables, upgrades, training, digital solutions, and other value-added services.
Achieve assigned sales targets, with a robust focus on on-time AMC renewals, warranty-to-AMC conversions, and aftermarket revenue growth.
Build and maintain long-term customer relationships to improve customer satisfaction and business retention.
Support account management activities by proactively identifying sales opportunities and following up on customer requirements.

Commercial Operations & SAP Processing

Generating and preparing commercial quotations, proposals, tenders & RFPs and bid approvals using SAP and Excel-based tools.
Process customer purchase orders, contracts, and service maintenance orders in SAP while ensuring compliance with company policies and financial guidelin

📌 Urban Security Aftermarket Sales (Gurugram)
🏢 Viceroy Engineering
📍 Gurugram