Technical Support Engineer
Location: Remote, India preferred. Requires daily overlap with EST business hours (9am–5pm EST).
Type: Full-time

What This Role Actually Is
ComplyJet is a compliance automation platform. We help early-stage SaaS startups get SOC 2, HIPAA, and ISO 27001 without hiring a full compliance team.

We've scaled to hundreds of customers, and the technical side of support has outgrown what the engineering team can handle alongside building the product: integration failures, sync issues, API questions, and evidence-collection debugging. That work needs someone who can dig into logs and code directly, not just triage tickets.

This role owns every issue that requires understanding how the platform works under the hood. CSMs hand you the hard problems and trust you'll solve them, not just route them further.

This is a founding role for technical support. You'll build the debugging playbooks, the escalation process, and the technical documentation from scratch.

What You'll Own
Technical troubleshooting and debugging
Deep-dive customer-reported issues:



reproduce the problem, pull and analyze production logs, and trace root cause across integrations and API calls
Read and interpret ComplyJet's codebase when logs alone don't explain the issue. That means tracing logic yourself, past the stack trace.
Tell apart user error, known limitation, and an actual bug, and back that judgment with evidence
Escalate confirmed bugs to engineering with logs, clear reproduction steps, and a root-cause hypothesis already attached
Release tracking and QA
Track every release: what shipped, what changed, what could break for existing customers
Test recent releases before they ship. Verify fixes actually resolve the original bug reports.
Maintain a living map of the platform: integrations, data flows, known issues, common failure points
Technical support for CSMs
Be the technical escalation point for all CSMs. Join calls or threads the moment a customer question turns technic

📌 Technical Support Engineer (India)
🏢 ComplyJet
📍 India