Qapita is an equity management platform with offices in Singapore, India, Indonesia, and the United States, supporting enterprises in unlocking the power of ownership for their stakeholders. The company provides software solutions that streamline equity management across cap tables, ESOPs, and transactions, and enables liquidity for shareholders through structured buyback programs and secondary transactions. Qapita’s mission is rooted in the belief that democratized ownership aligns incentives, fuels innovation, and drives exponential returns for founders, investors, and employees.

About the Role
As Qapita continues to expand its global customer base, we are growing our Customer Success team and looking for an experienced Customer Success Manager to help customers realize value, drive adoption, and build long-term partnerships.

Key Responsibilities
Strategic CS Development: Craft and implement cohesive CS strategies tailored to critical stages of the customer journey, including upcoming renewals and QBRs/EBRs.
Collaborative Insight Sharing: Partner closely with our founding members,



providing valuable insights to enhance the overall customer process.
Cutting-edge Project Management: Strategically plan and execute new projects to identify areas for increased product usage and adoption.
Creative Customer Campaigns: Develop and launch engaging campaigns to educate and nurture customers on the latest product features.
Performance Reporting: Regularly report on product adoption, usage, and customer health to our leadership team, ensuring continuous monitoring and delivering actionable insights to stakeholders.
Renewal pipeline generation: Experiment with diverse approaches to maintain a steady, qualified pipeline of renewals.
Key Metric Tracking: Continuously monitor and report on crucial metrics such as renewals, churn rates, and CSAT scores.
Operational Oversight: Provide operational oversight to ensure targets and KPIs are met.
Best Practice Sharing: Educate clients o

📌 Customer Success Manager (Pune)
🏢 Qapita
📍 Pune