You'll be working with the Service team in Bangalore.

This team has an infectious passion to build operations from the ground up and ensure customers have a seamless experience. They help deliver the promised experience to our Customers for respective businesses and bring alive the proposition of Exponent Enabled Rapid Charging so that our customers benefit from 15-minute rapid charging at all times.

Our philosophy: Break. Believe. Build

Break stuff. Break assumptions. Break the thumb rule.

Believe in the team. Believe in the process. Believe through failures.

Build rapid. Build passionately. Build to simplify.

What you will do:

You will ensure the smooth running of ground operations for Exponent After Sales Support and help the customers have a seamless, hassle-free experience,, to relationship management, you will play a critical role in the team.

After Sales Support

Provide timely on-site (or remote, where possible) field support to customers experiencing battery/powertrain/cluster (e-kit) related failures
Ensure to maintain a turnaround time (TAT)



of 48Hrs for field service support
Collaborate with internal teams — engineering, supply-chain, customer support — to coordinate spare parts, schedule services, manage upgrades or retrofits, and streamline service workflows
Lead and manage a field support team comprising technicians and drivers: assign tasks, ensure the team is properly trained, monitor performance standards, and maintain discipline and service quality
Oversee and monitor Periodic maintenance schedules and service campaigns
Collect and provide structured feedback to engineering / product teams based on field observations and recurring issues —contributing to continuous product and process improvement
Maintain accurate, up-to-date documentation and service records
Diagnose and resolve faults — including electrical and mechanical issues related to battery and motor (e-kit) systems
Interface with customers professionally — explain technical issues

📌 Field Service Engineer (Bengaluru)
🏢 Exponent Energy
📍 Bengaluru