Job Purpose:
Responsible for the smooth running of the cinema in accordance with the set of company policies and Procedures under the general guidance and supervision of the cinema head. Also oversees and directs all aspects of concession operations, box office, and Guest satisfaction. Acts as cinema in-charge in the absence of the cinema head/center custodian

Key Responsibilities:
-Handling operations on a day-to-day basis.
- Key management includes opening & closing of shift (in-presence).
-Cash Management: includes issuing of daily floats, handling cinema imprest, shift banking, shortage control, etc.
-Monitoring and controlling
-Quality level of products and services
-Customer satisfaction
-Merchandising and Marketing
-Operating costs
-Sanitation, cleanliness, and hygiene of the entire area under his/her purview.
-Ensure optimum performance in specific jobs assigned in the above areas.
- Conducts daily briefing & sets up targets/goals for the shift, makes constant effort to achieve the same.
-Check for staff grooming/discipline.
-Preparing of Weekly roaster for ESPs.




-To introduce current ways and means to minimize transaction time at the box office and at the concessions.
- Oversees the services of the cinema from box office to concessions and cleaning to ensure the highest standards and quality services at all times.
- Conducts operation training for service associates & duty officers (under the guidance of the cinema head) to enhance job performance and productivity.
- Coaches and initiates disciplinary action (if necessary) to ensure complete adherence of operation SOPs.
- Establishes and maintain the record systems to include but not limited to:
- Spot Check file
-LAM files
-Activities file
-File on customer comments form
-Ticket register
-Lost and found register
-Complimentary ticket register
-Also includes all legal registers
- Ensures that displays are up-to-date at all times and effectively coordinates with Programming & Marketing for compliance.
-Ensures

📌 Guest Relations Manager (Gurugram)
🏢 PVR
📍 Gurugram