Audio Visual Engineering Support Services to ensure operational stability, advanced troubleshooting, escalation management, and resolution of complex Audio Visual (AV) incidents across the Client's AV setting.
Incident Escalation Management
• Receive and manage escalated AV incidents from Level 1 (L1) and Level 2 (L2) support teams.
• Validate ticket quality and ensure all troubleshooting activities, diagnostics, and findings are documented prior to accepting escalations.
• Review troubleshooting performed by lower support tiers and ensure all reasonable resolution paths have been exhausted before further escalation.
• Provide technical guidance and accountability to L1 and L2 support teams to improve first-time resolution rates.
Advanced Audio-Visual Troubleshooting and Resolution
• Perform advanced diagnosis and remediation of AV incidents involving:
o Audio and video routing systems.
o Matrix switchers, switchers, displays, and signal distribution technologies.
o EDID, HDCP, source/display resolution compatibility issues.
o Audio and video transmission over HDBaseT (HDBT)



and related AV transport technologies.
• Identify root causes and implement corrective actions to restore service within agreed service levels.
AV Network and Connectivity Support
• Provide troubleshooting support for AV-related network infrastructure and connectivity issues.
• Support AV endpoints and systems utilizing network protocols including TCP/IP, HTTP, HTTPS, SSH, Telnet, and FTP.
• Analyze IP addressing, DHCP configurations, network device connectivity, and related communication issues affecting AV services.
• Collaborate with Networking and Security teams for cross-functional issue resolution.
Dante Audio Network Support
• Provide operational support and troubleshooting for Dante-based audio networks.
• Manage and validate Dante Controller configurations and crosspoint routing.
• Diagnose audio path, routing, and synchronization issues within Dante environments.
AV System Analysis

📌 AV Engineer (Hyderabad)
🏢 Astreya
📍 Hyderabad