Veeam is the Data and AI Trust Company, specializing in helping organizations ensure their data and AI are fully understood, secured, and resilient to enable the acceleration of safe AI at scale. As the market leader in both data resilience and data security posture management, Veeam is built for the convergence of identity, data, security, and AI risk. Headquartered in Seattle with offices in more than 30 countries, Veeam protects over 550,000 customers worldwide, who trust Veeam to keep their businesses running. Join us as we go fearlessly forward together, growing, learning, and making a real impact for some of the world’s biggest brands.
About the Role
VCC-VSPC Support Engineer is expected to bring a high level of technical knowledge of both 3rd party and Veeam products, communicate effectively, collaborate efficiently with other team members to improve team knowledge and maintain a high level of customer satisfaction, as well as provide technically complex client support for Veeam’s products via the telephone and email.
What You’ll Do




Provide in-depth/expert technical support and troubleshooting for Veeam Software’s clients via telephone, email, and web conferencing.
Analyze, diagnose, and provide solutions and/or workarounds to Virtualization software, operating systems, networks, and applications in relation to Veeam software product problems/questions.
Maintain solid customer rapport and excellent, timely communication.
Communicate effectively with Sales Representatives and Account Managers.
Be the point of contact and maintain on-call responsibilities for high priority, highly complex issues.
Contribute to documentation to build Veeam’s knowledge base.
Operate in an environment with frequent changes, as well as stressful situations.
Routinely train and mentor less experienced engineers.
Perform other duties as assigned.
What You’ll Bring
Three (3) or more years of VMware or Microsoft virtualization technology experience.
Three (3) or more years Windows inf

📌 Specialist Engineer, Technical Support, VCC/VSPC (Bengaluru)
🏢 Veeam Software
📍 Bengaluru