Job Title: Senior Sales Manager
Location: Gurgaon (Work from Office)
Reporting To: Sales Head
Department: Sales – Lending
Education: Bachelor’s degree in business, Finance, or related field.
Candidate Profile
Experience: 8+ years in sales with at least 3–4 years in team management.
Industry: Banking, NBFC, Fintech, or Loan Industry (Personal Loans / Business Loans preferred).
Team Management: Experience handling large inside sales or Telecalling teams (50+ members).
Job Summary
We are looking for an experienced Senior Sales Manager to lead and manage a large inside sales/telecalling team focused on loan products. The role requires strong leadership capabilities, a deep understanding of credit products, and the ability to drive aggressive sales targets while ensuring compliance and operational efficiency.
Key Responsibilities
1. Sales Target Achievement
Drive the team to achieve daily, weekly, and monthly sales and disbursement targets.
Monitor productivity and ensure consistent improvement in sales performance.
2. Team Leadership & Performance Management
Lead, mentor,
and manage a large sales team (50+ members) including supervisors and agents.
Conduct regular performance reviews, coaching sessions, and quality monitoring of calls.
Provide feedback on sales pitch, objection handling, tonality, and closing techniques.
3. Operational Management
Manage and optimize key sales KPIs such as conversion rates, average handling time (AHT), and revenue per RM.
Ensure smooth functioning of the telecalling / inside sales operations.
4. Hiring & Team Development
Lead recruitment, onboarding, and training of current team members to scale operations.
Build a high-performing sales culture through structured training and continuous mentoring.
5. Sales Strategy & Reporting
Analyse sales data, pipeline, and trends to identify improvement opportunities.
Prepare performance dashboards and reports for senior management.
6. Compliance & Process Adherence
Ensure all sales activities