ABOUT US:

Goodera is the world’s leading employee volunteering platform, powering
companies to scale employee volunteering experiences globally through our
innovative technology platform and unique operating model. With a presence in
over 100 countries and support for 30+ languages, we connect over 500
clients—including 60+ Fortune 500 companies—with meaningful volunteer
opportunities tailored to their communities. To date, our impact has reached
over 10 million beneficiaries, powered by 1 million+ employee volunteers and a
network of 50,000+ nonprofit partners. Growing at 100% year on year, we are
backed by top investors including Zoom Ventures, Elevation Capital, Nexus
Venture Partners, Omidyar Network, and Ursula Burns.

RESPONSIBILITIES:

• Establish explicit retention goals and process milestones for the client to work
towards.

• Assist customers as needed with setting up & achieving their volunteering
goals.

• Experienced in promoting the value of a product and upsell services through
customer experience.

• Assist in creating training materials.





• Review customer complaints and concerns and seek to improve all aspects of the
customer experience with the company.

• Promote an energetic fan base for products and locate brand ambassadors to
share the product & benefit and value.

• Maintain a detailed understanding of products and services, assist customers
with questions and suggest the best solution for

their needs.

• Optimize existing processes within the company and actively enhance all
Customer Success initiatives.

WHAT WE ARE LOOKING FOR :

• Experience in the CSR sector, or non-profit/volunteering organizations

• 5-8 years of experience in customer success position strongly preferred.

• Experience working with brand image and promoting value through customer
experience.

• Exceptional ability to communicate and foster positive business relationships.

• Accountability and personal organization are essential.

• Experience in handling multi-stakehol

📌 Lead - Client Engagement (Bengaluru)
🏢 Goodera
📍 Bengaluru