TCS is Hiring for
Skill:-Workspace One SME
Exp:-10 to 16
Location:- Kolkata

JD
Must have Skill:-
Workspace ONE UEM & Workspace ONE Access Administration
Device Lifecycle Management (Windows, macOS, iOS, Android)
Identity, SSO, MFA, Conditional Access (Azure AD / Entra)
L2.5 Troubleshooting & RCA (Enrollment, Apps, Profiles)
Automation & Scripting (PowerShell / REST APIs)
Incident, Problem, Change Management (ITIL – L3)

Job Requirements*
Hands‑on experience with Workspace ONE UEM and Workspace ONE Access
Robust understanding of MDM / EMM / Endpoint Management concepts
Experience managing Windows 10/11, macOS, iOS, and Android devices
Knowledge of Azure AD / Entra ID integration, SSO, MFA, Conditional Access
Experience troubleshooting device enrollment, profiles, apps, certificates, compliance
Working knowledge of PowerShell and REST APIs for automation
Basic understanding of networking, VPN, certificates, and security
Familiarity with ITIL processes in enterprise support environments
Strong documentation,



communication, and stakeholder coordination skills
Key Responsibilities*
Provide L2.5‑level support for Workspace ONE UEM and Access platforms
Handle advanced escalations related to enrollment, authentication, compliance, and app deployment
Manage device lifecycle including onboarding, policy enforcement, and decommissioning
Configure and maintain profiles, compliance policies, restrictions, and applications
Support SSO, MFA, and Conditional Access integrations with Azure AD / Entra
Perform root cause analysis (RCA) and implement preventive actions
Automate routine operational tasks using PowerShell and Workspace ONE APIs
Assist L3 teams during upgrades, rollouts, migrations, and enhancements
Ensure adherence to security, audit, and compliance standards
Create and maintain SOPs, KBs, and runbooks
Mentor L1/L2 teams and support knowledge transfer

📌 Workspace One SME (Kolkata)
🏢 Tata Consultancy Services
📍 Kolkata