Group Head – Client Servicing
Location: Gurgaon | Work Mode: Work From Office
Experience: 10+ Years
Department: Client Servicing / Account Management

About the Role
We are looking for an experienced and strategic Group Head – Client Servicing to lead key client relationships, drive business growth, and oversee multiple accounts and servicing teams. The ideal candidate will be a solid client leader with proven experience in strategy, integrated campaigns, pitches, and new business development, along with the ability to build and manage high-performing teams.

Key Responsibilities
Lead and manage relationships with key clients, acting as the primary point of contact and strategic partner.
Understand client business objectives, challenges, and market landscape to develop effective communication and marketing solutions.
Drive strategic planning and campaign development in collaboration with creative, social media, performance, SEO, content, and other specialist teams.
Have prior hands-on experience in developing strategies, communication plans, campaign concepts,



and integrated marketing solutions.
Lead and contribute to new business pitches, RFPs, presentations, and client proposals from brief understanding to final presentation.
Identify opportunities for account growth, cross-selling, upselling, and expanding the scope of client engagements.
Oversee multiple accounts and ensure timely, high-quality delivery across all campaigns and projects.
Translate client briefs into clear internal briefs and ensure alignment across respective teams.
Monitor account performance, deliverables, timelines, budgets, and overall client satisfaction.
Handle senior-level client conversations, negotiations, escalations, and conflict resolution with maturity and professionalism.
Work closely with internal department heads to ensure integrated and strategically aligned solutions.
Review campaign performance and insights with teams and use data and market trends to recommend improvements.

📌 Group Head- Client Servicing (Gurugram)
🏢 The Brand Bee
📍 Gurugram