Join our energetic team to innovate and refine technology operations, impacting
the core of our business services.

As a Technology Support Lead in the Technology Support team, you will play a
leadership role in ensuring the operational stability, availability, and
performance of our production services.

Job Responsibilities
* Own end-to-end production support for mission-critical applications and
platform components supporting treasury/trading/risk/data/reporting workflows
* Lead major incident (P1/P2) response: triage, decisioning, restoration,
communications, and post-incident review
* Drive problem management and stability engineering by setting standards for
RCA quality and timeliness
* Define prevention roadmaps, track actions to closure, and reduce repeat
incidents while improving MTTR/MTBF
* Apply an SRE approach: identify operational toil, prioritize automation, and
deliver measurable reduction in manual effort and failure rates
* Build and enforce governance across production operations (runbook standards,
operational readiness reviews, change governance,



control/evidence routines)
* Provide KPI/MIS reporting on incidents, availability, batch health, and risk
themes
* Strengthen observability and monitoring across applications and data
pipelines (define SLOs/SLIs, alerting standards, improve signal-to-noise,
dashboards, proactive detection)
* Lead batch and data operations governance across AutoSys, Airflow, and data
platforms including Databricks/DataLake/ETL
* Partner with engineering/platform teams to improve resiliency (capacity,
performance, HA/DR, error budgets where applicable)
* Coach and lead a support team (where applicable) and act as a senior
stakeholder interface for business, technology, and control partners with
clear executive-level communication

Required Qualifications, Capabilities, and Skills

* 8+ years of experience in production/application support and/or
SRE/operations for mission-critical platforms in banking/financial services
(man

📌 Lead Technology Support Linux, Sql, application/production support (Mumbai)
🏢 JPMorgan Chase
📍 Mumbai