Role Overview:
This role sits at the intersection of leasing support, retailer management and Event Activations / Coordination at WestAM. The incumbent will serve as the point of coordination between the leasing team, prospective tenants, and active retailers, while also being a part of the activation calendar that drives footfall and dwell time across the asset.
This is a high-ownership, client-facing role suited to someone equally comfortable managing a commercial conversation.
Key Responsibilities:
1. Client Coordination & Leasing Support
● Manage end-to-end coordination with prospective tenants — from initial inquiry through site visits, LOI execution, and fit-out handover.
● Prepare and track leasing documentation including proposals, term sheets, and LOI status trackers.
● Maintain a live pipeline dashboard to the leasing lead proactively.
● Liaise with legal, design, and operations teams to ensure seamless onboarding for incoming tenants.
● Support scheduling and facilitation of brand presentations, site visits, and commercial discussions.
2. Retailer Engagement & Care
● Serve as the relationship custodian for prospective retailers from first contact through lease execution, ensuring a premium, white-glove experience at every touchpoint.
● Coordinate site familiarisation visits, brand briefings, and introductory walkthroughs for incoming retailers.
● Maintain regular communication with brands in the pipeline to sustain engagement momentum and pre-empt deal drop-offs.
● Gather and relay retailer requirements like space preferences, fit-out expectations, and adjacency considerations to the leasing lead for commercial structuring.
● Build rapport with brand decision-makers and regional heads to position WestAM as the preferred destination ahead of lease signing.
3. Event Activations & Experiential Programming
● Act as a coordinator to conceptualise and execute brand activations, pop-ups, and seasonal events aligned with WestAM's premium positioning.
● Coordinat