Job Description Job Description Key Responsibilities AMS Support & Incident Management Provide

L2/L3 support

for SAP C4C issues Troubleshoot and resolve: Sales & Service processes (Leads, Opportunities, Quotes, Tickets), UI issues, workflow failures, and business rule errors Handle SLA-based tickets using tools like

ServiceNow / JIRA / Remedy C4C Functional Support Support end-to-end processes: Lead → Opportunity → Quote → Order (integration to ECC), Service Ticket → Service Request → Resolution Manage: Business configuration (Fine-Tuning / Adaptation), Pricing, territory management, activity management, Service processes and SLA configurations Integration with ECC Support integration scenarios between

C4C ↔ ECC : Master data replication (Customers, Materials, Pricing), Transactional data (Sales Orders, Quotes, Service Requests) Troubleshoot: Middleware issues (SAP CPI / PI/PO), IDocs / Web services / OData APIs Monitor and resolve message failures in: Communication Arrangements, Message Dashboard Enhancements & Change Requests Work on

CRs and enhancements :



UI adaptations (Key User Tools), Business rules and workflows, Custom fields and extensions. Prepare functional specs and coordinate with technical teams (SDK / PDI) Data & Master Data Handling Ensure consistency of: Business Partners / Customers, Products / Pricing data Handle: Data replication issues, Data correction activities Testing & Deployment Perform: Unit Testing, Integration Testing (C4C ↔ ECC), UAT support Support release cycles and transport management Documentation & Knowledge Management Maintain: Functional documentation, KT materials, Configuration guides Conduct knowledge transfer sessions Continuous Improvement Identify opportunities to: Improve user experience, Optimize business processes, Enhance integration stability Required Skills & Experience ✔ Experience 8–12 years of SAP experience 3+ years in

SAP C4C (Sales Cloud / Service Cloud) Solid exposure to

ECC AMS / Support projects ✔ Fu

📌 Sr. SAPC Techno Functional Consultant (Mumbai)
🏢 Jade Global
📍 Mumbai