WHY CHOOSE BOTTOMLINE?

Are you ready to transform the way businesses pay and get paid? Bottomline is a
global leader in business payments and cash management, with over 35 years of
experience and moving more than $16 trillion in payments annually. We're looking
for passionate individuals to join our team and help drive impactful results for
our customers. If you're dedicated to delighting customers and promoting growth
and innovation - we want you on our team

Responsibilities:

This role follows a hybrid work model and requires working in a night shift.
Please apply only if you are comfortable working night shifts.

* Total accountability for a positive customer experience
* Achieves and maintains proficiency with the capabilities of Bottomline's
software as a service applications as well as corresponding system and
software changes
* Remaining available to receive calls - at desk and logged in to phone system
(handles average 30-40 inbound calls, 20 emails daily)
* Documents call transactions, processes and methodologies used to diagnose and




resolve the customer's issues within the appropriate CRM tool
* Manage and maintain timelines for issue resolution
* Has ability to develop and maintain customer relationships
* Documents software defects and works with internal departments to escalate or
resolve
* Assists with identifying root cause of problems; manages and resolves issues
in a constantly changing workplace
* Focus on both customer delight and continuous seeking out of new
opportunities to expand customer relationships
* Active participation and adherence to Bottomline’s C1 Customer Service
program
* Outline specific duties this position will be responsible for, keep in mind
the level of responsibility in relation to the level of the position

Required Technical Skills and Competencies:

This role follows a hybrid work model and requires working in a night shift.
Please apply only if you are comfortable working night shifts.

* 2+ years

📌 Customer Support Specialist (India)
🏢 Bottomline
📍 India