ABOUT THE ROLE:
At Credgenics, the Forward Deployed Engineer Manager is not a support role — it is a builder and leadership role. You will lead the team that takes our Voice AI platform into the real world, navigates the complexity of enterprise environments, and makes it work where it counts. You will own outcomes for your team's portfolio of accounts, not tickets. If you thrive in ambiguity, love building high-performing teams, and can ship production-ready AI systems fast — this role is for you.

WHAT YOU WILL DO:
Lead and Grow the Forward Deployed Team
• Act as Team Manager for a pod of Forward Deployed Engineers — hiring, coaching, and developing talent
• Set priorities across concurrent client deployments and allocate engineers based on account complexity and urgency
• Run regular 1:1s, performance reviews, and career development conversations with direct reports • Build a culture of ownership, speed, and craftsmanship within the team

Lead Client Engagements from Day One




• Serve as the primary technical and escalation owner for new enterprise clients from initial onboarding through full deployment
• Conduct deep discovery to uncover real business workflows, data constraints, and operational edge cases
• Convert ambiguous requirements into clear, scoped Voice AI solutions ready for production

Build and Deploy Voice AI Solutions
• Architect and build Voice AI agents tailored to each client — including dialogue design, prompt engineering, and fallback handling
• Set up and configure language models, voice profiles, speech recognition, and third-party integrations
• Run rapid iterations driven by live call data, outcome metrics, and direct user feedback

Deliver to Production, Quickly
• Take recent use cases from kickoff to live deployment in days — not weeks
• Monitor agent and team performance in production, identify failure patterns, and continuously improve outcomes
• Drive account expansion by demonstrating measurable ROI at each stage of the client journey

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📌 Manager - FDE (Noida)
🏢 Credgenics
📍 Noida