Handle inbound calls from customers regarding their accounts, banking products, and services.
Assist customers with their banking-related queries and requests.
Resolve customer complaints and issues professionally and within the required timelines.
Maintain customer satisfaction and follow defined service quality standards.
Follow all banking processes, policies, and audit guidelines.
Promote and cross-sell banking products such as Cards, Fixed Deposits, Loans, Insurance/TPP, and other banking products.
Accurately update all customer interactions and details in the CRM system.
Maintain proper documentation and ensure compliance with banking guidelines.
Shift Timing: 8:00 AM to 8:00 PM
Shift: Rotational Shift
This job is provided by Shine.com
📌 Customer Service Executive (Mumbai)
🏢 Career Values
📍 Mumbai
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