Best Buy™ India is seeking a Senior Software Engineer to play a key role in delivering software products for Best Buy’s Care 2.0 – Contact Center (CC) AI team. You will work with Product Managers, User Experience Designers, Architects, and other team members to modernize and build products that align to the product team’s vision and strategy. The engineering of these products will leverage multi-cloud platforms, human centered design, Agile and DevOps principles to deliver industry leading solutions at high velocity with unrivaled quality. You will work on a team of talented software engineering professionals, leading by example, and mentoring others. All of this will be done by embracing inclusive behaviors, working through ambiguity, demonstrating a strong attention to detail, and thriving in a fast-paced environment.

Team Overview:
The Care 2.0 – Contact Center (CC) AI engineering team consists of highly skilled engineers building the next generation of Customer care systems leveraging Generative AI. The team collaborates with Product managers, Experience Design,



Operations and stakeholder groups to develop cutting-edge solutions that support the delivery of excellent customer service at scale. The team develops custom experiences leveraging AI to provide customers with best-in-class chat and voice experiences as well as care agents with best-in-class resources to support customers. The team values experimentation and is constantly looking for innovative ways to leverage technology to solve human problems. The team works to build a cooperative, high trust and flexible work environment that values individual autonomy and a wide variety of opinions.

Key Responsibilities:
Lead the delivery of complex solutions, coding larger features from start to finish
Actively participate in planning, and performing code and architecture reviews of their team’s product
Help ensure the quality and integrity of the Software Development Life Cycle (SDLC) for their team and identify

📌 Senior Software Engineer (Bengaluru)
🏢 Best Buy™ India
📍 Bengaluru