About AiSensy

AiSensy is a WhatsApp based Marketing & Engagement platform helping businesses like Adani, Delhi Transport Corporation, Yakult, Godrej, Aditya Birla Hindalco., Wipro, Asian Paints, India Today Group Skullcandy, Vivo, Physicswallah, Cosco grow their revenues via WhatsApp.
Although we are leading WhatsApp-based Marketing & Engagement platform, helping businesses scale their customer communication and drive substantial revenue growth. We work with top brands, enabling them to harness the power of WhatsApp Business API for marketing, sales, and customer engagement.
We’re looking for an Operations Executive – Customer Onboarding who will play a key role in ensuring a seamless and efficient onboarding experience for our customers.

Role Overview

As the Operations Executive – Customer Onboarding, you will be responsible for streamlining, optimizing, and managing the entire customer onboarding process. You will play a pivotal role in driving customer satisfaction and long-term success by implementing scalable onboarding processes, working cross-functionally,



and continuously improving internal workflows.
This role is ideal for someone with solid operational experience, excellent communication skills, and a customer-first mindset.

Key Responsibilities

Customer Onboarding & Implementation
Execute and improve end-to-end customer onboarding workflows.
Ensure customers are smoothly transitioned and fully activated on AiSensy.
Maintain onboarding SLAs and follow best practices to deliver consistent customer experiences.
Collaborate with Sales, Product, and Customer Success teams to align onboarding objectives with client expectations.

Operational Excellence
Identify bottlenecks in the onboarding process and implement improvements for better efficiency and scalability.
Develop SOPs, templates, and automation processes to streamline operations.
Use CRM tools (e.g., HubSpot, Salesforce) to track onboarding milestones.

Customer Training & Enablement
Conduct train

📌 Operations Executive (Gurugram)
🏢 AiSensy
📍 Gurugram