Best Buy™ is seeking a Senior Software Engineering Manager to play a key role in shaping Best Buy’s Care 2.0 – Contact Center (CC AI) team. You will work with Product Managers, User Experience Designers, Architects, and other team members to modernize and build products that align to the product team’s vision and strategy. The engineering of these products will leverage multi-cloud platforms, human centered design, Agile and DevOps principles to deliver industry leading solutions at high velocity with unrivaled quality. You will build and maintain a team of talented software engineering professionals, mentoring and fostering their skilled growth. All of this will be done by embracing inclusive leadership behaviors, working through ambiguity, demonstrating a strong attention to detail, and thriving in a fast-paced environment.

Team Overview:
The Care 2.0 – Contact Center AI engineering team consists of highly skilled engineers building the next generation of Customer care systems leveraging Generative AI. The team collaborates with Product managers, Experience Design,



Operations and stakeholder groups to develop innovative solutions that support the delivery of excellent customer service at scale. The team develops custom experiences leveraging AI to provide customers with best-in-class chat and voice experiences as well as care agents with best-in-class resources to support customers. The team values experimentation and is constantly looking for innovative ways to leverage technology to solve human problems. The team works to build a cooperative, high trust and flexible work environment that values individual autonomy and a wide variety of opinions.

Key Responsibilities:
Ensure the quality and integrity of the Software Development Life Cycle (SDLC) for their team and identify opportunities for improvement in how the team works, through usage of recommended tools and practices.
Solve highly complex issues by applying sound technical approaches
Set the team’s o

📌 Senior Software Engineering Manager (Bengaluru)
🏢 Best Buy™ India
📍 Bengaluru