02 Sep
|
VikingCloud India
|
Vadodara
02 Sep
VikingCloud India
Vadodara
Job Description Work Location : Vadodara (Work from Office)
Shift : US/Night Shift
Role Overview
We are hiring a System Support Engineer to provide L1 and L2 end-user support for corporate users. The role handles day-to-day desktop, laptop, identity, Microsoft 365, and related access issues; ensures timely ticket resolution under SLA; and escalates complex problems to System Administrators / L3 teams. This is an onsite role in Vadodara on US Shift only.
Key Responsibilities
L1 End-User Support
- Act as first point of contact for end-user IT issues via phone, chat, email, and ticketing tools.
- Handle password resets,
📌 System Support Engineer (Vadodara)
🏢 VikingCloud India
📍 Vadodara