Job Description Skill Set: Deskside Support Technician Level 1 Contract: B2B/Freelance Language: English Days per week: 5 days per week (24x7 Support if required) Location: Noida, India Roll Type: FTE Key Responsibilities: 1. Provided first-level technical support for desktop and laptop hardware, software, and peripheral-related issues. 2. Responded to and resolved incidents and service requests through ticketing systems within agreed SLAs. 3. Performed basic IMAC (Install, Move, Add, Change) activities for end-user devices and workstations. 4. Installed, configured, and supported Windows operating systems, Microsoft Office, Outlook, and standard business applications. 5. Assisted users with password resets,