• Work with a team of engineers & resolve assigned tickets by visiting client sites.
• End user support onsite by visiting client sites.
• Excellent knowledge on MS Windows 10, 11 operating system.
• Knowledge on installation & configuration of Applications like Autodesk, AutoCAD and Architecture Software Applications.
• Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.
• Hands on experience and knowledge on RAID configurations.
• Knowledge on Server Migration for 2012 to 2022.
• Knowledge on Widows Server Clustering.
• Knowledge of troubleshooting IOS & MAC systems.
• Installation & troubleshooting or MS Office products.
• Robust troubleshooting knowledge of Outlook, Email issues.
• Strong Knowledge and experience on O365 Management Portal.
• Knowledge and experience on SharePoint and OneDrive.
• Knowledge and experience on Email Hosting Migrations, DNS Management.
• Knowledge on MS Azure, MS InTunes & Cloud technologies.
• Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.




• Ability to install/configure & troubleshoot various types of printers.
• Ability to configure email accounts, outlook on PC & Mobile devices.
• Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.
• Knowledge and experience on configuration of QNAP, NAS, Storage, Data Migration.
• Understanding of Windows Servers & Hyper-V, Virtualization.
• Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.
• Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.
• Hands on Knowledge on Firewall Policies, IPSEC VPN Tunneling, SSL VPN.
• Knowledge of Video Conferencing systems.
• Knowledge on CCTV, NVR, DVR configuration and settings.
• Demonstrate proactive approach. Identify and suggest possible improvements on procedures.
• Carry out preventive maintenance as per the scheduled calendar.
• Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.
• Excellent attitude

📌 Senior IT Support Engineer (Ahmedabad)
🏢 IBT: No. 1 Outsourcing Company in Middle East
📍 Ahmedabad