As a Client Servicing Associate, you’ll work closely with internal ( Media Buyers, Designers, Copywriters, and Strategists) and external partners (Founders, CXOs, and Marketing Heads) delivering top-notch performance marketing services.

You’ll work closely with our client, and ensure and improve the performance, productivity, and efficiencies in the creation and deployment of that client’s campaigns.

THE ROLE:
Develop and deliver win-win value propositions and supporting tools to key stakeholders within each account.
Deliver the highest level of client satisfaction for the client base while ensuring contract renewal, overall account health and growth.
Project manages day-to-day operational and tactical account management activities for assigned accounts. Day-to-day activities include keeping a tab on what's happening inside accounts (sales - spend - ROI - what's happening now) and always being updated with the latest information from media buyers and strategists.
Join/Create/Drive an setting of “Client First” at all levels of the organization.




Serve as the go-to resource for clients’ product and process knowledge and collaborate with teammates to help them deliver the best possible service experience for the client.
Understand project requirements and make sure the team and client both are operating at the fullest extent to make it happen.
Serve as the liaison to the support organization for client knowledge, and for appropriately managing escalations.
Answering, Resolving queries, and follow-up call questions.
Preparing minutes of a meeting or call between client-team.
Develop a trusted advisor relationship with customers, ensuring all activities are closely aligned with the client’s business case and business strategy.
Foster a sense of urgency, professionalism, and execution that establishes a new level of expected customer service performance.
Drive engagement for new and existing customers.
Strategize and identify how the team can increase renewal rates a

📌 Client Servicing Associate (Kolkata)
🏢 Adbuffs
📍 Kolkata