About the Company

We are seeking an experienced and strategic Team Lead – Risk Escalations to oversee our risk, fraud detection, and compliance operations. In this role, you will combine high-level operational leadership with deep subject matter expertise in financial risk, AML compliance, and fraud mitigation. You will directly manage and mentor a team of risk analysts, oversee critical escalation workflows, drive strategy to reduce payment failures and fraud loss, and ensure seamless coordination with banking partners and regulatory frameworks.

About the Role

We are seeking an experienced and strategic Team Lead – Risk Escalations to oversee our risk, fraud detection, and compliance operations.

Responsibilities

Team Leadership & Operations Management
Directly lead, mentor, and coach a team of Risk Escalation Analysts, fostering a high-performance culture focused on accuracy, speed, and continuous improvement.
Manage case assignment workflows, monitor queue health, and balance team capacity to ensure swift resolution of high-priority risk alerts and strict adherence to SLAs.




Conduct regular 1:1 check-ins, quality audits, performance reviews, and training programs on emerging fraud vectors and compliance standards.
High-Risk Investigation & Escalation Oversight
Act as the final internal escalation point for complex, high-value risk investigations, severe compliance violations, and multi-faceted fraud schemes.
Analyze failed payments, transaction anomalies, and systemic risk trends to identify underlying patterns and develop proactive fraud prevention rules.
Partner with product and engineering teams to optimize risk assessment platforms, automated detection systems, and workflow tracking tools.
Compliance, Regulatory & Stakeholder Coordination
Serve as the primary liaison to partner financial institutions, banking networks, legal counsel, and internal compliance teams for critical risk matters.
Ensure all team investigations and documentation strictly comply wi

📌 Risk Escalation Team Lead (Hyderabad)
🏢 Straive
📍 Hyderabad