Job Description Job Title: Front Office – Guest Relations Executive
N n n Location: Taj Lands End, Mumbai
N Salary: ₹6–7 LPA
N Experience Required: 2+ Years
N Education: Bachelor's Degree in Hospitality Management / Hotel Management (Mandatory)
N n Job Summary:
NWe are looking for a dynamic and customer-focused Guest Relations Executive (GRE) to join the Front Office team at Taj Lands End . The ideal candidate should have excellent communication skills, a passion for guest service, and at least 2 years of experience in front office or guest relations within the hospitality industry.
N n Key Responsibilities:
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- Welcome guests and ensure a warm, skilled arrival and departure experience. N
- Handle guest check-in and check-out efficiently. N
- Address guest inquiries, requests, and complaints promptly. N
- Coordinate with Housekeeping, Food & Beverage, Concierge, and other departments to ensure seamless guest service. N
- Maintain guest profilesand preferences for personalized service. N
- Handle VIP arrivals andensure exceptional guest satisfaction.



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- Ensure adherence to hotel SOPs and brand standards. N
- Assist in managing roomallocations and guest requests. N
- Maintain accurate records and prepare required reports. N
- Promote hotel services and facilities to enhance the guest experience. N

n n Eligibility Criteria:
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- Bachelor's Degreein Hospitality/Hotel Management (Mandatory). N
- Minimum 2 years of experience as a Front Office Executive, Guest Relations Executive, or a similar role in a reputed hotel. N
- Excellent verbal and written communication skills in English. N
- Strong interpersonal and problem-solving skills. N
- Well-groomed personality with a professional appearance. N
- Ability to work in rotational shifts, weekends, and public holidays. N
- Knowledge of hotel PMS (Opera/Fidelio or similar) will be an added advantage. N

n n Preferred Skills:
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- Guest handling and relationship

📌 Guest Relations Executive (India)
🏢 Webvi
📍 India