Role Title: CX Transformation Manager (Senior Manager Level) Location: Chennai / Bengaluru / Hyderabad (Hybrid)
Domain: CX & BPO Transformation | AI & Digital Transformation
Are you a CX/BPO innovator who can take a transformation concept from a blank whiteboard to a live deployment
At Straive, we are looking for a CX Transformation Manager to serve as the ultimate Solution Owner . You will spot friction points in contact center and BPO operations, design the functional logic, pitch the vision, and lead a dedicated POD Team to build it.
Architect end-to-end business and workflow logic (FSDDs, process flows, AI/automation touchpoints) for contact center delivery.
Direct POD Leadership: Manage a dedicated 6-8-member AI POD (AI/ML Engineers, Developers, BAs) to turn your functional designs into working PoCs and deployments.
Business Case & ROI: Build financial models, calculate cost savings, and design implementation roadmaps for each transformation initiative.