About Us: At LXME, we're building India's first full-stack financial platform for women — designed to help
The Technical Support Specialist is responsible for providing technical support and troubleshooting issues reported by customers. This includes analyzing error logs, reviewing user journey data through integrations like User Experior and MoEngage, and checking system APIs and cron jobs to identify root causes of issues. The specialist will collaborate closely with the operations, customer servicing and engineering team to communicate findings and ensure timely resolution of technical problems. Additionally, this role involves creating and executing SQL queries to extract and analyze database entries, performing regular updates to data tables to maintain data integrity, and offering DevOps support by monitoring system stability and performance to ensure optimal operation.
Review system APIs, cron jobs, and other backend processes to identify potential issues.
● Write and execute SQL queries to retrieve or edit data.
● Perform periodic updates to data tables to ensure accurate and up-to-date information.
● Provide DevOps support by monitoring system stability.
● Identifying performance issues and ensuring a stable operational environment.
Robust understanding of APIs, cron jobs, integrations with customer experience tools like User Experior and MoEngage, and basic DevOps practices.
● Troubleshooting Skills: Proven experience in diagnosing and resolving technical issues, with an ability to work through complex problems systematically.
● Database Management: Proficiency in SQL for creating and running queries, as well as experience in managing and updating database tables.
● DevOps Support: Familiarity with monitoring tools and processes to ensure system stability and performance.
● Attention to Detail: Keen eye for spotting discrepancies in logs and data that could point to the root cause of issues.
● Experience working in a cross-functional environmen
📌 Remote Technical Support Engineer (Mumbai)
🏢 LXME
📍 Mumbai