This is a high-ownership technical role for someone who can go beyond ticket resolution-deeply investigate production issues, isolate root causes, reproduce failures, and work with Engineering and QA to drive problems through to resolution.

You will operate at the intersection of networking, cybersecurity, SaaS, infrastructure, and customer engineering , working on issues where technical depth and judgment matter.

The Technical Bar

→ 3+ years in Technical Support / Customer Engineering

→ Solid B2B SaaS and cybersecurity fundamentals

→ Deep networking knowledge: TCP/IP, switches, routers, network troubleshooting

→ Hands-on experience with Linux, VMware ESXi, and firewalls

→ CCNA, JNCIE, or higher preferred

→ Identify patterns across incidents and contribute to long-term fixes rather than repeated workarounds

→ Build and maintain a strong understanding of the product, its architecture, and networking dependencies

→ Take ownership of critical customer issues while balancing urgency, technical accuracy, and customer experience

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📌 Technical Support Engineer | Networking | Complex Issue Resolution (Bengaluru)
🏢 CareerXperts Consulting
📍 Bengaluru