Job Title: Data Scientist - Lead

FedEx

About FedEx: FedEx is a global leader in logistics, offering a broad portfolio of transportation, e-commerce, and business services. With a commitment to innovation and customer satisfaction, FedEx continually seeks to optimize its operations and enhance the customer experience.

We are seeking an experienced and highly motivated Lead Data Scientist to join our Customer Analytics team. The ideal candidate will lead the development of data-driven solutions that enhance customer understanding, predict future behavior, personalize customer experiences, and drive business growth. This role will play a critical part in optimizing the customer lifecycle through advanced analytics, machine learning, and actionable business insights.

Analyze customer interactions across multiple touchpoints to uncover behavioral patterns, trends, and growth opportunities.

Develop customer segmentation frameworks based on behavioral, demographic, transactional, and engagement data to enable targeted business and marketing strategies.

Develop and enhance Churn,



X-sell/ Up-sell, Customer Lifetime Value (CLTV) models to assess long-term customer value and inform retention and investment strategies.

Predictive Modeling & Data Science:

Stay at the forefront of emerging data science methodologies, technologies, and AI/ML advancements, driving innovation within the organization.

Cloud, Data Engineering & Model Operationalization-

Develop, deploy, and monitor machine learning solutions on Azure and/or GCP cloud platforms.

Build and optimize scalable data pipelines using Azure Data Factory and related technologies for automated data ingestion, transformation, and analytics workflows.

Partner closely with Data Engineering, MLOps, and Analytics teams to operationalize and scale advanced analytical solutions in production environments.

Collaborate with Marketing, Sales, Commercial, Product, and Analytics teams to align analytical initiatives with busine

📌 Lead Health Data Scientist (Bengaluru)
🏢 FedEx
📍 Bengaluru