Service Desk Analyst – Email Security

GlobalGuard is a global cybersecurity company focused on delivering modern protection at scale. We help organisations protect critical communications, data, and cloud environments against rapidly evolving cyber threats, without adding complexity or slowing the business down.

Our solutions integrate cleanly into existing platforms and are used by organisations operating in regulated and high-risk environments worldwide.

MailGuard is GlobalGuard’s cloud-based email security SaaS platform. It protects everyday business communications by preventing advanced email-borne threats before they disrupt operations or compromise trust.

MailGuard combines Secure Email Gateway (SEG) and Integrated Cloud Email Security (ICES) capabilities to strengthen native protections in platforms such as Microsoft 365.

Originally established in 2001, MailGuard has continuously evolved to address zero-day threats and contemporary social engineering attacks, helping organisations reduce risk and keep email secure and reliable.

As a Service Desk Analyst,



you will be the frontline technical support for customers using MailGuard. You will troubleshoot email delivery and security issues, manage tickets end to end, and collaborate with Operations, Security, and Engineering teams to restore service quickly and keep customers informed. Participate in a 24/7, shift-based operations support and on-call rotation once fully

Provide frontline technical support for a SaaS-based email security platform via phone, email, and chat

• Investigate suspicious emails and apply security awareness best practices, escalating suspected outbreaks or high-risk cases promptly

• Support customer onboarding and onboarding activities and maintain accurate operational documentation

• Provide clear shift handovers and collaborate effectively with remote team members and cross functional teams

At least 5 years of experience in Service Desk or Technical Support, specifically in a related

📌 1st Line IT Support Analyst (Bengaluru)
🏢 GlobalGuard
📍 Bengaluru