The Mastercard Services team is a key differentiator for Mastercard, providing the cutting-edge services that help our customers grow. Focused on thinking big and scaling fast around the globe, this agile team is responsible for end-to-end solutions for a diverse global customer base. Centered on data-driven technologies and innovation, these services include payments-focused consulting, loyalty and marketing programs, Energetic Yield personalization, business Test & Learn experimentation, and data-driven information and risk management services. Main client verticals include Retail & Commerce, Financial Institutions, and Governmen

The Senior Specialist, Gainsight Administrator will serve as a technical steward and strategic business partner for Mastercard's Customer Success systems ecosystem. The ideal candidate combines deep Gainsight expertise with strong business acumen, stakeholder management skills, and a passion for creating exceptional user experiences that drive measurable customer and business outcome





The Senior Specialist – Gainsight Administrator will build out our motions in support of CS teams across Mastercard Services. The role will partner closely with Customer Success global and regional teams, Product, Operations, Technology, DataMarketing, and Regional stakeholders to ensure the platform supports evolving business needs and drives operational excellen

Co-own the day-to-day administration, configuration, governance, and optimization of the Gainsight platform across the Services organizati

Design, implement, and maintain scalable Gainsight capabilities including Success Plans, Scorecards, Cockpit workflows, Journey Orchestrator programs, Timeline, Dashboards, Rules Engine, Data Designer, and Reporti

Build and maintain automated workflows that reduce manual effort, improve process consistency, and increase productivity across Customer Success tea

Develop and manage integrations between Gainsight and enterprise platforms including Salesforce, dat

📌 IT Senior Systems Administrator (Gurugram)
🏢 Mastercard
📍 Gurugram