Role Overview: Looking for a Support Engineer with experience in Blue Prism to join its Managed Services team. The role involves supporting, maintaining, and enhancing enterprise BAW production environments for global clients.

You will work closely with architects, product teams, and customer stakeholders to ensure reliable platform operations, resolve production issues, and drive continuous improvements.

This is a hands-on technical support role requiring strong troubleshooting skills across application, middleware, and operating system layers, along with excellent communication and customer-facing abilities.

Required Experience

Hands-on experience in Blue Prism Support.

Hands-on experience supporting IBM Business Automation Workflow (BAW) or similar tool in production environments

Solid understanding of BAW architecture, runtime components, deployment patterns, and troubleshooting approaches

Experience developing and maintaining IBM BAW solutions

Process design and implementation





Working knowledge of Windows and/or Linux system administration, including Log analysis

Experience working in support or managed services environments

Blue Prism Hub

IBM Business Automation Workflow (IBM BAW) or similar

IBM BAW Process Development & Production Support

REST & SOAP Web Services

Windows/Linux Administration

Production Support & Troubleshooting

IBM BAW on Cloud (BAWoC) / CP4BA

WebSphere Application Server (Traditional/Liberty)

DB2 / Oracle / Microsoft SQL Server

Potentiam works with clients in finance, energy, leisure, marketing, business services and technology industries, providing technical, professional multi- lingual highly motivated staff, most of whom have had experience of working for international companies. Staff cover a wide range of roles from accounting, marketing, data management, HR, sales/

📌 Senior Support Engineer (Bengaluru)
🏢 POTENTIAM
📍 Bengaluru