upGrad Private Limited -

upGrad is an online education platform building the careers of tomorrow by offering the most industry-relevant programs in an immersive learning experience. Our mission is to create a recent digital-first learning experience to deliver tangible career impact to individual sat scale. upGrad currently offers programs in Data Science, Machine Learning, Product Management, Digital Marketing, and Entrepreneurship, etc. upGrad is looking for people passionate about management and education to help design learning programs for working professionals to stay sharp and stay relevant and help build the careers of tomorrow.

Designation – Technical Support Engineer

We're looking for a Technical Support Engineer who can serve as the first line of defense for diagnosing, solving, and escalating technical issues faced by our customers. You'll bridge the gap between our product and users, providing high-quality support, debugging technical problems, and ensuring a seamless user experience.

Provide timely and effective technical support via email, chat, and calls





Troubleshoot issues related to APIs, integrations, performance, and access

Assist in onboarding and training users where required

1 - 3 years of experience in technical/customer support or engineering roles

Experience with support tools (e.g., Understanding of web technologies ( REST APIs, browsers)

Comfortable with logs, CLI tools, basic database queries (SQL)

Bonus Skills -

Familiarity with scripting (Python, Bash, or JavaScript)

Experience supporting SaaS platforms or B2B tech products

Exposure to DevOps or cloud platforms (AWS, GCP, Azure)

Understanding of CI/CD or containerized apps (Docker, Kubernetes)

Global Reach, Local Impact: At upGrad, you'll be part of a dynamic, diverse team that makes a difference on a global scale while creating opportunities for local communities. With 25 offices worldwide and a team of over 5100 professionals, upGrad has successfully enrolled over 10 mill

📌 IT Support Engineer (Bengaluru)
🏢 upGrad
📍 Bengaluru