Job Description
Overview:

nThe primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agents demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
n Responsibilities:
nThe primary focus for this position is to function as a compliance with customer services domain. The incumbent will monitor responses to assess agent's demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures.
n Qualification / Experience:
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- Graduaten
- Aggregate scorecard for the last 06 months shouldn’t be less than “B Grade”n
- Should not be on PIPn
- MS Office and valuable Reporting Skillsn
- Excellent Communication and Interpersonal Skillsn
- Teamwork, Discipline, and Time Managementn

n Desired:
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- Strong Communicationn
- Analytical Skillsn
- Target Orientedn
- Pressure Handlingn

n Must: Quality certifications like ISO 9001 & ISO 45001 ISO 27001, SOC 2, PCI DSS, and HIPAA.
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📌 Compliance Supervisor (Mumbai)
🏢 Sembridge
📍 Mumbai