The ideal candidate will be a seasoned software engineer who is efficient, accurate and has a friendly approach to deliver support services to our Software clients.
/n
Salary –Salary should not be a constrain for a valuable resource
/n
Industry - / / IT Software & Software Services / Electronic / Security and Surveillance
/n
Functional Area – Customer Success
/n
Role – Executive – Software Support
/n
Employment Type - Permanent Job, Full Time
/n
Work location – Ahmedabad [Prahaladnagar]
/n
Client Visit – Occasionally
/n
Shift – Regular Day Shift
/n
/n
/n
Job Role
/n
/n
- Handling Level 2 technical issue, manage escalated tickets, with complex troubleshooting and advance technical support.
/n
- tWorking closely with L1 level support team and development team to identify and troubleshoot reported issue.
/n
- Analyze and debug issue that has been reported by customer
/n
- Identification and escalation of issues to appropriate team for urgent attention.
/n
- Responsible for database support,
troubleshooting the problems by writing SQL queries, deploy new patches on UAT and production server at IIS server
/n
- Ensure customers remain satisfied with the product by educating them about functional capabilities and possible upgrades.
/n
- Aid with the development and improvement of the product by gathering feedback to identify recurring issues and addressing these with the product manager.
/n
- Maintain excellent service standards, going above and beyond to ensure customer satisfaction and retention.
/n
- Escalate unresolved queries to respective departments for accurate redressal.
/n
/n
/n
Requirements
/n
Required Skills
/n
/n
- Education Qualification: Any computers degree: BCA / BSc (Information Technology) / BSc (Computer Science) / BE or BTech Computer Science / BE or BTech IT etc / MCA.
/n
- 4+ Years experience in Software - Customer Success / Support Domain.
/n
- Strong analytical and problem solving skill
📌 Application Support Engineer (Rajkot)
🏢 Spectra Technovision India
📍 Rajkot
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.