Job Description

Job Description: Senior Technical Support Engineer

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Location: Mumbai (2 Position) and Ahmedabad (2 Positions)

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Position - 4

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Department: Sales – Technical Support Services

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Mode of Employment – Full-time

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About Videonetics:

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Videonetics is a leading innovator in AI-powered video computing solutions, offering intelligent video management, analytics, and security solutions across industries. Our mission is to make the world smarter and safer through cutting-edge technology.

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To know more about us – , videonetics: Overview | LinkedIn

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Who You'll Work With

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You will report to the VP of Product Delivery. As part of the videonetics Sales team, you are the face of Videonetics to our customers.

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What you’ll do

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We are looking for dynamics and experienced Technical Support Services (TSS) engineer ensuring timely and effective deployment of our software & resolution of customer technical issues. This role involves collaborating with cross-functional teams,



and driving continuous improvement in technical support operations. The ideal candidate should have solid technical expertise, leadership skills, and excellent communication abilities.

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Key Responsibilities:

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1. Customer Support:

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- Installation and commissioning of Video Management Software, Traffic Management Software, Facial Recognition System & Video Surveillance as Service
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- L3-L4 Support for all products installed
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- Troubleshooting of field issues, performing root cause analysis and rolling out corrective and preventive actions
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- Lead Product analytic accuracy testing, customer UAT, SAT.
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- Collaborate with cross-functional teams to resolve complex technical issues.
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2. Solution & POC:

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- Handling Proof of Concepts, Demonstrations for large scale smart city and enterprise projects
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- Providing solution for customer requirements around the product
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3. Metrics and Reporti

📌 Senior Technical Support Engineer (Ahmedabad)
🏢 Videonetics
📍 Ahmedabad