Brands hire an AI support team that resolves repeat customer questions from start to finish. Their people stay in control of the moments that need judgment.
Richpanel replaces the old helpdesk and the next few support hires.
The AI handles order tracking, returns, subscription changes and the repeat work that buries CX teams. Human agents handle the exceptions in the same workspace.
We are profitable, backed by Sequoia and growing 110% year over year at 8-figure ARR. We serve 3,000+ paying brands.
We built all of it with about 20 people.
About the role
That last line is the whole job.
Twenty people running a profitable, fast-growing 8-figure business is our best proof that the thing we sell actually works. It is also why almost nothing here is written down. Sales wins, and we cannot always say why. Customers renew, and we find out late when they will not. Hiring happens when the founder finds a weekend. Every one of those works today because a specific person remembers how. None of it survives the next doubling.
You are the first general manager we have hired, and the highest-priority operating hire in the company. Your
📌 Head of Operations (Bengaluru)
🏢 Richpanel
📍 Bengaluru
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