Job Description

For engineers who can diagnose what others can’t.

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This is a high-ownership technical role for someone who can go beyond ticket resolution-deeply investigate production issues, isolate root causes, reproduce failures, and work with Engineering and QA to drive problems through to resolution.

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You will operate at the intersection of networking, cybersecurity, SaaS, infrastructure, and customer engineering , working on issues where technical depth and judgment matter.

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The Technical Bar

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→ 3+ years in Technical Support / Customer Engineering

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→ Strong B2B SaaS and cybersecurity fundamentals

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→ Deep networking knowledge: TCP/IP, switches, routers, network troubleshooting

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→ Hands-on experience with Linux, VMware ESXi, and firewalls

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→ Exposure to 802.1X/NAC and vulnerability management

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→ CCNA, JNCIE, or higher preferred

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→ Strong diagnostic and scripting capability

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→ Ability to reproduce complex issues in lab environments

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→ Clear technical communication with customers and internal engineering teams

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→ Ownership from investigation → diagnosis → resolution

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What You Will Own

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→ Partner closely with Engineering and QA to identify recurring issues and improve product reliability

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→ Translate complex technical problems into explicit, actionable communication for customers and internal teams

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→ Identify patterns across incidents and contribute to long-term fixes rather than repeated workarounds

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→ Build and maintain a strong understanding of the product, its architecture, and networking dependencies

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→ Take ownership of critical customer issues while balancing urgency, technical accuracy, and customer experience

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→ Contribute to improving support processes, knowledge resources, and troubleshooting practices as the product scales

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If you enjoy solving complex technical problems, investigating issues beyond the obvious, and taking ownership until they are ful

📌 Technical Support Engineer | Networking | Complex Issue Resolution (Bengaluru)
🏢 CareerXperts Consulting
📍 Bengaluru