Overview:
Associate Technical Services Engineer
- PositionOverview:
OurProducts:
- HealthEdge_® delivers an entire healthcare ecosystem, providing _customers _with one set of healthcare solutions to manage all _their _complex needs and prepare for the future. Deployed individually or in combination, these healthcare solutions deliver what health plans need to succeed in an ever-changing market while ushering in the future of healthcare_

Key Responsibilities:
- Provide first-line product and technical support by diagnosing customer issues, researching solutions, and resolving tickets within established SLA guidelines
- Troubleshoot technical problems through systematic analysis and collaborate cross-functionally to identify root causes and implement effective solutions
- Triage and prioritize customer issues, delivering timely workarounds and guiding users on best practices and preventive measures
- Escalate complex issues appropriately while maintaining transparent communication with customers throughout the resolution process




- Contribute to knowledge base documentation and develop reusable scripts to improve team efficiency and customer self-service capabilities
- Maintain flexible availability to support customer needs across time zones, including occasional early morning or evening shifts (India time) for US team collaboration

Additional Role-Specific Competencies
- Actively seeks feedback and engages in self-assessment for continuous improvement.
- Participates in mobbing sessions and team learning activities.
- Identifies and updates missing or inaccurate documentation.
- Demonstrates adaptability to new tools and processes.
- Communicates clearly with customers and documents next steps effectively.
- What you bring:
Education & Experience:
- Bachelor’s degree in IT, Computer Science, Engineering, or a related field.
- 0-2 years of experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technolog

📌 Associate Technical Services Engineer (Bengaluru)
🏢 HealthEdge
📍 Bengaluru