Etraveli Group is a leading global flight technology provider, specializing in flight sales and offering flight content delivery and fintech products. We are here to solve complexity, by connecting millions of flights and travelers across the globe, from search and selection to trip and beyond.

Every day we strive to make the world smaller for our customers and bigger for our people. Our diverse team of more than 3200 passionate professionals is what makes us the industry’s tech wonder and the best in the world at what we do.

Major offices in Sweden (HQ), Greece, India, Canada, Israel, Poland, UK, and Uruguay.
- We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced customer service environment.
- You would be working on schedule changes bookings to a minimum of 30 PNRs a day.
- Handling Calls /Chats of Customers & Supplier queries (Schedule Change Bookings)
- Reporting to the Team Leader to achieve goals and KPI’s
- Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.




- Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight.
- Handle misconnections and get the flights confirmed by the Airlines.
- Multi-tasking and ready to adapt to new situations and challenges or role reversal.

Requirements:
- Minimum 1 year of experience in the customer service industry
- Knowledge of the Travel Industry would be a plus
- Good written and verbal communication.
- Ability to work in different shifts (Includes night shift)
- Self-learning and being able to take initiative are very key.
- Should possess strong critical and analytical skills.
- Benefits

What’s in it for You?
- Employee Assistance Program (EAP): Confidential, free support for personal or work-related challenges—covering counseling, or financial guidance, and more—to help maintain well-being and performance.
- Term Life Insurance: Provides financia

📌 Agent - Sc Escalations (Mumbai)
🏢 Etraveli Group
📍 Mumbai