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JOB FUNCTION AND RESPONSIBILITIES:
- Assists customers with registering and locking individual mandatory and best effort flow commitments.
- Bulk Bid Mandatory Bid Tapes/Execute Commitments/ AOT
- Develops a full understanding of the correspondent lending product menu, product guidelines and product pricing and be able to discuss with and explain to customers
- Determine product eligibility and price loan commitments, while entering and/or changing loan data.
- Exercises and upholds the company’s policies and procedures in pricing commitments, extensions, re-pricing, and negotiations for the purpose of controlling the company’s exposure and hedging risks
- Researches and evaluates post funding adjustment request from correspondents, sales
- Handles escalated customer service issues, pricing exceptions and other special negotiations
- Resolves customer issues regarding registrations, pricing issues, loan delivery
- Managing extremely high call volume with varying degrees of urgency




- Special projects as required

QUALIFICATION:
- High School degree, or equivalent, required. College degree preferred.
- 1+ years of experience working in a Call Center workplace. Outside Sales, Retail, Customer Service experience preferred.
- Mortgage Banking, Banking, or Finance experience helpful.
- Ability to work independently, meet established deadlines, be very detail-oriented, and have excellent organizational skills.
- Strong analytical and problem-solving skills and attention to detail and accuracy.
- No documented disciplinary action in the past 12 months.
- Should have an Appraisal rating of ‘Effective Performance’ or above in the last completed performance cycle.Should have completed 9 months in the current role

WORK SCHEDULE OR TRAVEL REQUIREMENTS:
8am-5pm Eastern (Day Shift US) - Possible split shift hours 9pm-6am Eastern.

📌 Commitment Desk Analyst (Pune)
🏢 Onity Group
📍 Pune