Job Description - Operations Manager

Job Title: Operations Manager
Industry: Food & Beverage / QSR / Restaurant
Department: Operations

Job Type: Full time | On-Site
Experience:2 to 4Years
Qualification: Graduate / Diploma in Hospitality, Hotel Management, Business Administration, or a related field
Location: Mumbai
Salary: As per company norms and experience

About the Role

Key Responsibilities
- Manage and oversee the daily operations of multiple food stores/outlets across Mumbai.
- Regularly travel across Mumbai to visit stores and ensure smooth day-to-day operations.
- Monitor store performance, sales, customer service, food quality, hygiene, and operational standards.
- Conduct regular store visits and identify operational gaps, issues, and areas for improvement.
- Ensure all stores follow company SOPs, operational guidelines, food safety, and hygiene standards.
- Manage, train, motivate, and monitor store managers and operational staff.
- Monitor daily sales, expenses, wastage, inventory, stock levels, and overall store profitability.
- Coordinate with Kitchen,



Procurement, HR, Finance, and other departments for smooth operations.
- Ensure adequate manpower availability and effective staff scheduling at all stores.
- Monitor food preparation, portion control, quality, presentation, and consistency.
- Control food wastage, pilferage, operational losses, and unnecessary expenses.
- Ensure proper inventory management, stock rotation, and timely replenishment.
- Handle customer feedback and complaints and ensure timely resolution.
- Track store-wise KPIs and prepare regular operational performance reports.
- Conduct audits and inspections to ensure compliance with company standards.
- Support the opening and operational setup of new stores whenever required.
- Identify opportunities to improve productivity, customer experience, sales, and profitability.
- Take corrective actions and follow up with store teams to ensure implementation.
- Report operational perfor

📌 Operations Manager (Mumbai)
🏢 Team HR
📍 Mumbai