Job Description - Executive Service Coordinator
Location: Thane,
Mumbai Shift: Rotational Shifts (24/7 Support Environment)
Experience: 1+ Years Qualification:
Graduate in Any Discipline

Job Summary

We are seeking a proactive and customer-oriented Executive Service Coordinator to manage service requests, coordinate with engineers and clients, and ensure timely resolution of incidents while maintaining service quality and SLA compliance.

Key Responsibilities
- Log, track, assign, and monitor incidents and service requests.
- Coordinate with field engineers, remote support teams, clients, and OEM/TAC teams for issue resolution.
- Ensure adherence to SLA timelines and escalate critical issues as required.
- Follow up on open tickets until closure and provide regular status updates to stakeholders.
- Coordinate and track preventive maintenance activities.
- Maintain accurate documentation of incidents, resolutions, and escalations.
- Prepare MIS reports, dashboards, and shift handover notes.




- Update internal systems and trackers with complete and accurate information.
- Adhere to ITIL-based service desk processes, SOPs, and shift handover procedures.
- Work in rotational shifts, including weekends and night shifts, as per business requirements.

Required Skills:
- Strong verbal and written communication skills.
- Basic understanding of Networking concepts (LAN, WAN, Routers, Switches).
- Experience working with ticketing tools, MS Office, Outlook, and Excel.
- Excellent coordination, follow-up, and multitasking abilities.
- Strong customer service orientation and problem-solving skills.
- Ability to work effectively in a fast-paced support workplace

Pay: ₹15,000.00 - ₹17,000.00 per month

Application Question(s):
- This will be a rotational shift, Are you comfortable working with rotational shift

Work Location: In person

📌 Executive - Service Coordinator (Thane)
🏢 Network Techlab (India
📍 Thane