Job Title: Hotel Receptionist Night

Overview:As a Hotel Receptionist, you will be the face of the hotel, responsible for welcoming guests, managing reservations, and providing excellent customer service to ensure a pleasant and comfortable stay for all guests.

Responsibilities:
Guest Check-In/Check-Out: Greet guests upon arrival, process their check-ins and check-outs efficiently, and provide necessary information about the hotel's facilities, services, and policies.

Reservation Management: Manage room reservations, handle bookings, cancellations, and modifications accurately using hotel management software.

Customer Assistance: Address guest queries, requests, and complaints promptly and professionally, ensuring guest satisfaction and resolving issues to the best of your ability.

Payment Handling: Handle cash, credit card transactions, and billing processes accurately, ensuring adherence to established procedures.

Additional Services: Provide information about local attractions, restaurants, transportation, and assist guests with arranging services like transportation, tours,



or restaurant reservations.

Front Desk Operations: Maintain the cleanliness and organization of the front desk area, manage inventory of supplies, and ensure the proper functioning of equipment.

Coordination:Coordinate with other hotel departments, such as housekeeping and maintenance, to fulfill guest requests and ensure a seamless guest experience.

Safety and Security: Follow security protocols, monitor the premises, and take appropriate action in case of emergencies or security concerns.

Requirements:
- Previous experience as a hotel receptionist, front desk agent, or in a similar customer service role within the hospitality industry is preferred. Previously worked with IDS or Dataman software.
- Proficiency in hotel management software and computer systems.
- Good communication skills, both verbal and written, with a friendly and qualified demeanor.
- Strong organizational ski

📌 Front Desk Receptionist Night (Varanasi)
🏢 HOTEL RIO BENARAS
📍 Varanasi