House of EdTech
- India’s multi-brand education company — helping millions of working professionals upskill in AI, Data, Finance, and more._

Product Support Specialist

AI Programs

TEAM

Product / Learner Success

TYPE

Full time

LOCATION

In office (zero external travel)

REPORTS TO

Product Team

About the Role

This is not a traditional customer support role. As a Product Support Specialist at House of EdTech, you are a Technical Guide — the person who ensures that once a live session ends, our learners can actually put what they’ve learned to work.

What You’ll Do

You’ll be the primary point of contact for technical queries across our program domains:
- Generative AI —Guide learners through prompt engineering and practical LLM implementation.
- Data & Analytics —Support Excel with AI, Power BI, SQL, and Python basics.
- Automation & No-Code —Help learners build workflows in Make and n8n, and apps in Bubble and Streamlit.
- Technical Troubleshooting —Diagnose issues, deliver clear step-by-step solutions, and create visual guides (screenshots and short videos)



that learners can follow.
- Conceptual Guidance —Explain the “why” behind ML, Deep Learning, and NLP in language anyone can understand.
- Omnichannel Support —Meet learners wherever they are: chat, phone, video calls, or an in-person walkthrough if they visit the office. (No external travel is required.)
- Escalation Management —Resolve ~90% of queries independently, escalating to the product team only when strictly necessary.

What We’re Looking For

We’re after a rare blend: real technical literacy paired with a teacher’s patience.

Education
- A B.Tech, BCA, BSc (IT/CS), or related technical degree is preferred.

Technical Proficiency
- Foundational knowledge of Python, SQL, and Power BI.
- Hands-on experience with (or strong, demonstrated interest in) Generative AI and prompt engineering.

Mindset
- Ownership —You take full responsibility for a learner’s success, from the first question to the final fi

📌 Product Support Specialist (Kolkata)
🏢 House Of Edtech
📍 Kolkata