Overview:
About PowerSchool

At PowerSchool, we power education for students around the world. As the global leader in cloud-based K-12 software, we support the full education ecosystem—from the central office to the classroom to the home. Joining PowerSchool means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and deliver better outcomes for educators, students, and families.

Team Overview:
Our Support team provides a broad spectrum of training and technical support for our customers. From accurately analyzing and troubleshooting, to diagnosing and resolving software or system issues, this team offers world-class technical support with a solid focus on maximizing customer satisfaction.

Responsibilities:
Description:
- Escalates complex or high impact cases to the appropriate engineering or support teams while maintaining accountability for customer communication and follow through
- Documents all customer interactions, troubleshooting steps,



and outcomes in the case management system to support knowledge sharing and trend analysis
- Produces standard statistical reports, such as incident summaries as help desk incident reports
- Partners with development teams to communicate reproducible defects, provide detailed error information, and recommend improvements that enhance product quality
- Participates in product evaluations by testing software or hardware to assess usability and validate product performance
- Identifies recurring issues and opportunities to improve processes, documentation, or self-service resources to enhance the overall customer experience
- Creates and maintains knowledge base articles for both internal teams and customer self‑service resources
- Performs other duties as needed to support team success and evolving business requirements

Qualifications:
Minimum Qualifications:
- 2 + years’ prior experience in a technical support role ideally in a Saas software company
- Profi

📌 Technical Support Engineer I (Bengaluru)
🏢 PowerSchool Group
📍 Bengaluru